No, your kit does not have an expiration date.

While the kit does not have an expiration date, all kits must be registered and returned to the lab within six months of purchase.

You will need a clean, fresh sample. It can sit at room temperature for up to 24 hours prior to mailing. If you are unable to mail the sample within 24 hours, keep the sample in the freezer until you are ready to send.

Step 1:
Record the date the sample was collected, and pet’s name on the tube if you haven’t already

Step 2:
Collect a fresh stool sample (A “poop bag” and glove are included for your convenience)

Step 3:
Open the collection tube and use the spork attached to the top of the tube to collect the sample. (If you prefer, you can also use the wooden stick for collection).

Step 3:
Fill the tube to the red fill line on the collection tube

Step 4:
Tightly twist the cap on the collection tube; then put it inside the biohazard bag and seal

Tip for Dogs: Take your dog for a walk and quickly scoop the poop. Try to keep the sample free from grass and debris if possible.

Tip for Cats: Litter is not a problem when testing.

Please Note: The sample can sit at room temperature for up to 24 hours prior to mailing. If you are unable to mail within 24 hours, keep the sample in the freezer until you are ready to send.

Your pet’s poop should be solid or semi-solid for best results. If you are able to pick up the poop with a poop bag, we will be able to run the test.

Your pet doesn’t need to be fasting before the poop collection.

This only applies to tests purchased on the IPL website. If you purchased your test through one of our partners, please contact them directly.

Refunds:

• If you ordered a test and it has not yet shipped, you are eligible for a full refund
• If you have received your kit and it has been within 30 days of purchase, you are eligible for a full refund, minus a $10 handling fee.
• If it has been more than 30 days since your purchase, you are not eligible for a refund.
• For any questions on the policy, please contact us via our form.

Returns:

• We do not accept a returned kit. Please recycle any unused or unwanted kits.

Cancellations:

• You can cancel an order prior to shipment. Once a kit is shipped, it cannot be canceled. Please see the refund policy for any questions or contact us via our form.
  

Step 1:
Once your sample is collected in the collection tube place the tube in the biohazard bag and close the bag.

Step 2:
Place the biohazard bag inside the white box.

Step 3:
Put your white box inside the white mailer

Step 4:
Affix the USPS shipping label to the outside of the white mailer

Step 5:
Drop the white mailer (with USPS shipping label) in your mailbox or at your local USPS office

If you have received your kit and it has been within 30 days, you are eligible for a full refund, minus a $10 handling fee.  If it has been more than 30 days since your purchase, you are not eligible for a refund.  Since we accept kits once they have shipped, please recycle your materials after requesting a refund.

You can cancel an order prior to shipment. Once a kit is shipped, it cannot be canceled. Please see the refund policy for any questions or contact us via our form.

If your kit does not contain or you cannot find your prepaid USPS shipping label, please use our contact form and include your name, order number or unique ID.

Temperature shifts during shipping will not affect samples.

All tests kits must be returned to the lab within 6 months of purchase.

There is a $50 shipping fee (per item) for Canada. Each kit will come with instructions and all the contents to mail the sample back to the lab. If you have additional shipping questions, please reach out using our contact form.

If you lose your unique ID, please contact us via our form. Please include your name and order number.

Step 1:
Locate your unique ID card (inside your kit)

Step 2:
Log in to your account.

Step 3:
Click the Register a new kit button at the top right corner.

Step 4:
Follow the step by step instructions to enter your information.

Yes, you need to activate and register your kit before you mail it back to the lab. Having your kit registered online is our way of tracking your pet’s poop sample and getting results back to you via email.

You should leave your dog on supplements and/or medications. Continue what you’ve been doing and don’t make changes prior to the test.

You can absolutely send them to your pet care provider!

Please send your questions via our contact form and we’d be happy to answer your questions

A vet visit is not required to take this test. Part of our mission at IPL is to make pet health care accessible at home. All the items you need to take this test are included in your kit.

Your test results come with recommendations. However, IPL always advises and encourages you to work with your veterinarian.

Approximately 10-14 days. 

Once your sample is picked up by USPS it should arrive at our Lab in Atlanta in 1-2 business days. At the lab we have a team that will receive your pet’s sample and immediately put it in our freezer (to preserve the sample). Our Lab Director checks in samples every few days (this is when you will get an email telling you your pet’s sample has arrived). Now the clock starts ticking - our team is working diligently to run your pet’s sample and you will be notified by email when your pet’s results are ready. If you have any question about the process please contact us using our contact form.

Your results will be emailed to you. You can also log in to your IPL account (set up at registration) to access your results.

Your pet is doing well, consider rechecking yearly for optimal health.

Your test results come with recommendations and next steps. However, IPL always advises and encourages you to work with your veterinarian.

Step 1:
Go to innovativepetlab.com

Step 2:
Click the “Log in / Sign up” link

Step 3:
Follow the directions for creating an account

If you are interested in partnering with IPL, please reach out to info@innovativepetlab.com

Please reach out to info@innovativepetlab.com