Effective Date: January 1, 2026

Innovative Pet Laboratory, Inc. (“IPL”, “us”, “we”, or “our” as the context may require) welcomes you to innovativepetlab.com (the “Site”). These terms and conditions (these “Terms”) apply to the purchase and sale of products and services through the Site. These Terms are subject to change by IPL without prior written notice at any time in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms before purchasing any product or services that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.

You should also carefully review our Privacy Policy before placing an order for products or services through this Site. By submitting a sample, you consent to IPL performing the purchased test(s) and any supplemental analyses as further described in these Terms.

BY ACCESSING AND/OR USING THE SITE, YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THE TERMS AND TO ABIDE BY ALL OF THE REQUIREMENTS SET FORTH HEREIN. YOU MAY NOT ACCESS OR USE THIS SITE OR ACCEPT THESE TERMS OF USE UNLESS YOU ARE AT LEAST 18 YEARS OLD. ARBITRATION NOTICE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE A LITTLE LATER ON. YOU AND IPL AGREE THAT DISPUTES BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND IPL WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT, JURY TRIAL OR CLASS-WIDE ARBITRATION.

1. Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between IPL and you will not take place unless and until you have received your order confirmation email. You have the option to cancel your order at any time before we have sent your order confirmation email by visiting www.innovativepetlab.com or calling our Customer Service Department at 404-490-0451.

    

2. Prices and Payment Terms. 

   (a)    All prices posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do
   not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. 

   (b)    Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. All transactions must be completed via credit or debit card. Charges are in US Dollars and processed at the time of purchase. You represent and warrant that (i) the credit/debit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

    

3. Shipments; Delivery; Title and Risk of Loss. 

   (a)    We will arrange for shipment of the products to you. Products are shipped via United States Postal Service (“USPS”) Ground. Expedited shipping is available for an additional fee based on your order size. You will pay all shipping and handling charges specified during the ordering process. 

   (b)    Return shipping for samples is included via prepaid USPS mail.

   (c)    Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

    

4. Returns and Refunds. 

   (a)    We do not accept returned kits for reuse due to health and safety regulations. Please dispose of unused kits responsibly. 

   (b)    Refunds should be requested through and made by the authorized retailer where the purchase was made if not purchased on the Site.

   (c)    Orders cancelled by you before they are shipped are eligible for a full refund. We will refund your purchase price, less the original shipping and handling costs and a $15 handling fee if the request for refund is made within 30 days after delivery to you.

   (d)    To request a refund for products purchased on the Site, you must send an email to info@innovativepetlab.com or call 404-490-0451.

   (e)    Refunds are processed within approximately five (5) business days after our receipt of the request. Your refund will be credited back to the same payment method used to make the original purchase on the Site.

    

5. Cancellations. You may cancel an order before it ships. Once a kit is in transit, cancellations are not permitted. Refer to the Returns and Refunds section of these Terms for guidance.

    

6. Goods Not for Resale or Distribution. 

   (a)    Only authorized resellers and practitioners may sell or distribute IPL products. Unauthorized resale or listing on third party marketplaces, including, without limitation, Amazon and eBay, is strictly prohibited.

   (b)    Authorized Practitioner Requirements:

          (i) Must sell only to end users (i.e., final consumers)

          (ii) Must comply with all marketing, ethical and advertising standards.

          (iii) Must obtain written authorization from IPL to list or sell online.

          (iv) Must comply with all applicable laws and regulations.

   (c)    Products may only be sold and shipped within the United States unless otherwise approved in writing by IPL.

    

7. Disclaimers and Disclosures

   (a) Medical Disclaimer. IPL tests are not a substitute for veterinary advice, diagnosis, or treatment. Always consult your veterinarian before making changes to your pet’s care. 

   (b) Test Accuracy & Limitations. Our tests provide insights based on the latest veterinary research and are held to CLIA standards. However, results may vary depending on individual pet health and sample quality. 

   (c) Supplemental Testing Notice. IPL may perform supplemental laboratory testing on submitted samples as set forth in Section 9 of these Terms.

    

8. Use of Services. By using our services, including sample testing, creating an account, or accessing the Site, you agree to abide by these terms. You must not use our services for any unlawful or unauthorized purpose.

    

9. Additional Testing Authorization; Sample Handling and Use. By submitting a sample to IPL, you acknowledge and agree that: 

   (a) Expanded Testing Authorization. IPL may perform additional or supplemental laboratory analyses on your submitted sample—beyond the specific tests you purchased—when such testing supports quality assurance, validation, research, product development, or to provide improved insights. These additional analyses may include, but are not limited to, microbial, parasitological, genetic, or biochemical evaluations relevant to pet health. IPL will not charge you for any supplemental or expanded analyses, unless you provide prior consent for such charges.

    

   (b) Sample Retention. IPL may store, process, or securely dispose of submitted samples in accordance with our internal laboratory protocols, applicable regulations, and best practices.

    

   (c) Ownership of Derived Data. Any data, metrics, results, or anonymized derivative information generated from samples submitted by you becomes the property of IPL and may be used as described in these Terms and in our Privacy Policy.

    

10. Intellectual Property and Brand Usage. All IPL trademarks, logos and proprietary materials are owned by Innovative Pet Laboratory, Inc. Use is subject to the express written consent of IPL and brand guidelines.

     

11. Privacy and Data. We respect your privacy and are committed to protecting it. Our Privacy Policy, https://www.innovativepetlab.com/pages/privacy-policy, governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site.

     

12. Force Majeure. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

13. Governing Law and Jurisdiction. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of Georgia without giving effect to any choice or conflict of law provision or rule (whether of the State of Georgia or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Georgia.

     

14. Dispute Resolution and Binding Arbitration. 

        (a)   YOU AND IPL ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION. 

             ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

        (b)   The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this Section 10. (The AAA Rules are available at adr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

            The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

            If you prevail on any claim that affords the prevailing party attorneys’ fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.

        (c)   You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.

        (d)   You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR IPL WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.

            If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.

     

15. Limitation of Liability. Our sole and entire maximum liability and your sole and exclusive remedy shall be limited to the actual amount paid by you for the products and services you have ordered through our Site.

     

16. Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 11 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

     

17. No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of IPL.

     

18. No Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

     

19. Notices. 

        (a)     To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current. 

        (b)     To Us. To give us notice under these Terms, you must contact us (i) by email at info@innovativepetlab.com, or (ii) by personal delivery, overnight courier or registered or certified mail to Innovative Pet Laboratory, Inc., 3941 Holcomb Bridge, Suite 301, Norcross, GA 30092. We may update the email address or address for notices to us by posting a notice on the Site. Notices provided by personal delivery will be effective immediately. Notices provided by email will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.

20. Severability. If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

21. Entire Agreement. Our order confirmation, these Terms and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.

Contact Us

Questions or concerns? Reach out at:
Innovative Pet Lab
3941 Holcomb Bridge, Suite 301

Norcross, GA 30092
info@innovativepetlab.com